Because there are special taxis for wheelchair passengers and they differ to standard vehicles in a number of ways, it is likely that you will have a number of questions about how this works – especially if you are about to travel in one for the first time. We have compiled this list of frequently asked questions in an effort to help you get the answers you’re looking for.
- How long does a Multi Purpose Taxi Program (MPTP) membership last for? Once you have received a MPTP membership, you will be covered for life.
- Do I automatically receive membership if I am over 65 or retired? Unfortunately, no. You will need to meet the residential, medical and financial criteria set out by the Taxi Services Commission (more information on this is available on their website).
- Do I have to be in a wheelchair to get a card? No. There is actually a specific card for taxis for wheelchairs or scooters and there is a more generic card for other members.
- Do I have to pay for a replacement card if mine is stolen? No. If you are able to provide a stolen property report from the police your new card will be issued free of charge. If you have not filled a report, however, you will have to pay for a new card.
- What do I do if I lose my MPTP card? You will need to contact the Taxi Services Commission as soon as possible. We will cancel your missing card and reissue you with a new one.
- How do I update my MPTP card to a wheelchair or scooter one? You will need your doctor to verify that you will need taxis for wheelchairs or scooters. They can fax a letter to the Commission advising them of this or they can complete a change of circumstances form.
- Do I need to give up my driver’s license if I have a MPTP card? No. You are able to have a MPTP membership and still retain your driver’s license for those times you are happy to drive.
- A driver refused to process my MPTP card – what do I do? If you have a current MPTP card, drivers are obligated to process the relevant fare. If a driver has refused to process your card, you can lodge a complaint with the Taxi Services Commission.
- Who do I contact to make changes to my membership? If you need to update your details, such as changing an address, you will need to contact the Taxi Services Commision by phone (Monday to Friday) or email.
If your question has not been answered somewhere in the above information, do not hesitate to seek the answer. The Taxi Services Commission is more than happy to provide you with the information you need when booking or using taxis for wheelchairs – they are contactable through their website or by phone. You could even ask a driver if you still are not sure.
The above content is written by Rob De Vries, the owner of csv.com.au has described about Frequently Asked Questions For Taxis Wheelchair Passengers. To know more about its services go through this link http://www.csv.com.au/commercial-vehicles/taxi/.
